How much is the freight charge?

We ship all over the world but not to some countries, and the freight charge depends on your delivery address and your purchase amount. Find your delivery zone below and see the freight charges – as well as your free shipping rates.

PLEASE NOTE THE FREE SHIPPING RATES BELOW -  WE SHIP WITH DHL OR FEDEX FOR ALL INTERNATIONAL SHIPPING FOR THE BEST POSSIBLE SERVICE.. REMEMBER PURCHASES UNDER $800 INTO THE USA ARE DUTY AND TAX FREE  !!!

Switzerland

Under 40 fr - 7 FR ( post pac ) / Free Shipping On Orders over 40Fr 

Europe

Freight Charges: CHF 15  Free delivery over: CHF 170

USA and Canada

Freight Charges: CHF 20 Free delivery over: CHF198

Asia Pacific

Freight Charges: 45 CHF Free delivery over: 260 CHF

Middle East inc Russia and Ukraine

Freight Charges: EUR 42/ USD 54 Free delivery over: EUR 220/ USD 280 Taxes and Import

Note if your country is not on our shipping or approved country list please mail us for special orders.

If a delivery is deliberately refused after shipping and then returned due to refusal to accept a delivery, we reserve the right to deduct any fees incurred during shipping and return.

Duties  & Taxes – All products shipped internationally may be liable for local sales taxes according to the final shipping address delivery.  We pay for all shipping & VAT in Western Europe but local government taxes are out of our control.   All orders in Switzerland include 7.7% Mwst.  Any questions please contact us at sales(at)zigzagzurich.com before placing an order.  On checkout you will see all the breakdown of taxes.

ZigZagZurich maintains full ownership of the products until full payment has been obtained.

It is possible to cancel your order please contact us at the ZigZagZurich sales office and we will help you. If your order has been sent, you will have to return the products in order to receive a refund.

If you would like EXPEDITED SHIPPING NEXT DAY please contact us directly.  

If you are paying directly by bank, then the order will not ship until the funds have cleared into the account.   If an item is not in stock and on back order, we will do our best to expedite this as quickly as possible.  The normal delivery time from the package has left our warehouse is:

• 2-7 working day within Switzerland
• 7-10 working days to Europe
• 14 days to the USA / Rest of World

Please remember most of our products are all handmade to order so sometimes we need a little bit more time to make them for you :).   The delivery time for mattresses is approximately 14 days.

WE USE FED EX INTERNATIONAL FOR ALL OVERSEAS PARCELS TO ENSURE THE FASTEST POSSIBLE DELIVERY

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box. The freight charge depends on your delivery address.

ZigZagZurich Returns policy

If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service immediately at sales@zigzagzurich.com prior to returning.

If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products. If you are not completely satisfied with your product, simply return the unused product(s) within 21 days. We do not pay for free returns, it is your responsibility to return the goods at your own cost.

All products must be returned with their original packaging, UNDAMAGED and UNUSED (please note you can remove the product from the original packaging to test if you like the color & material) with all enclosed documentation otherwise it will not be possible to obtain a refund. 

If you are ordering curtains and are unsure of sizes and colours please contact our sales team at sales@zigzagzurich.com to arrange sample swatches of colours and fabrics :)

PLEASE NOTE FOR ALL CUSTOM ORDERS OF CURTAINS AND BEDDING WHERE WE HAVE MADE PRODUCTS TO YOUR MEASUREMENTS THESE ARE NON REFUNDABLE AND NON EXCHANGEABLE.  ALL SALE AND CLEARANCE ITEMS ARE NON REFUNDABLE AND NON EXCHANGEABLE.

How to return a product

1) Please mail us first of all so we can make sure we track and trace your return.

2)  Please note that when you return a product it is very important to state the order number as well as your name and address in the parcel. Without these details we will not be able to process your refund.

3) Please enclose a return form with the returned products. You can download the return form here ( English and German ).

IMPORTANT - THE RETURN FORM HAS TO BE ATTACHED TO THE OUTSIDE OF THE BOX AND COPY INSIDE AS WELL OTHERWISE CUSTOMS WILL CHARGE FOR PROCESSING / DELAYS.  PLEASE DO NOT INCLUDE YOUR ORIGINAL INVOICE ON THE OUTSIDE OF THE BOX, ONLY THE RETURNS FORM

SWITZERLAND RETURNS

Please return to 4Spaces GMBH ZAZ 9441-1, Breitensteinstrasse 45, Zurich, 8037, Switzerland

ZigZagZurich Returns Form / Rückgabenformular

EUROPE 

Please return to ZigZagZurich Returns, Domus Campionari, Strada Podio Gallino 2 , 10020,  Andezeno, TO, Italy

ZigZagZurich Returns Form / Rückgabenformular

 

USA RETURNS

PLEASE MAIL US at SALES@ZIGZAGZURICH.COM FOR ALL USA RETURNS SO WE CAN ENSURE EVERYTHING IS CORRECT 

Please return to 4Spaces GMBH ZAZ 9441-1, Breitensteinstrasse 45, Zurich, 8037, Switzerland

ZigZagZurich Returns Form / Rückgabenformular

Please state clearly on the parcel that this is a returns.